![]() The attendant at the desk who was also African American began giving us a run down of all these rules about partying, making noise and that the restaurant in the hotel was five star and the menu starts at $50 and requires a dress code. From the time we walked in we were racially profiled. Some friends and I visited this hotel to celebrate a birthday. I can hardly wait to go back to Cleveland and stay at this place! The hotel also offers their own in-house restaurant and room service. The icing on the cake is the Hyde Park steakhouse attached to the hotel which was Downtown Chicago steakhouse quality. The front desk team, mainly Tom, were extremely helpful and made the stay very pleasant. Simple and beautifully done, 5 star accommodations for the same price as the bland chains and their "one room" suites. This place is over-the-top in quality fixtures and furnishing with two full bathrooms with quartz countertops, two large flat screen TVs, contemporary furnishings, awesome art and stylish area rugs on a faux hardwood floor. One, Hotel Indigo, appeared to be newly renovated and a new name to the area so I booked it. When booking for the most recent trip I was specifically looking for a suite with a separate bedroom and only found two offerings. We come out to the East Cleveland suburbs on occasion to visit friends and relatives and usually stay at any number of bland chains that claim to be "suite" hotels but are not anything close to it. Would I choose this place again? Yes if they actually listen to my opinion. ![]() They could have included more amenities in the room rate to make up for the high rate. Also, I think that the room rate was a bit pricey for a non-season time of year or day of the week. It would have been nice if there was complimentary bottled water in the room. She made the bed without checking if the bed was actually clean from the previous night. She did not replace the coffee and cream either. Even though the lady was nice, she did not add more clean towels even though we put the dirty ones on the floor. The thing that bothered me the most is the housekeeping. There's no body wash, so make sure you get your own. I was worried while taking care of my business. My complaint would be about the bathroom glass door. The rooms were clean and newly renovated. I think that breakfast should have been included in the room rate. We did not try the breakfast and opted to dine out. The staff in the hotel were all friendly and nice. Even though there was some slight misunderstanding with the reservation upon check in, it was quickly resolved (the guy at the reception thought we had booked one room, but we had actually booked for two). Choosing this one was a risk after reading some bad reviews. The hotels in the area were rated well in general, but of course, each one must have some sort of negative. It was hard to choose a hotel in Beachwood. ![]() ![]() ![]()
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